What We Do
Whether a company is evolving or new to the industry, we work with businesses and organizations of all sizes to clarify their purpose, find their voice, understand their customers, and define their goals. We will draft strategies to grow your business,
Defining Your Products or Services
What's the big idea? This is where you educate us - about your products, your services, and what makes you tick as a company. We listen carefully and work with you to define the customer experience - from the first contact to maintenance and retention.
Positioning is the heart of a brand. It defines what a brand is, its benefits and competitive advantages, and what it means to the target market. In short, brand positioning establishes an emotional connection with your customers. It’s how you want your company to be perceived in their minds and among competitors.
Target User Profiles & Journeys
We apply our findings from customer segmentation to user profiles that represent a brand’s target markets, then map out scenarios in which those users might interact with a brand. Defining informed interactions helps us predict pain points and provides insight into functionality and user behavior.
Customer and Revenue Segmentation
Segmentation is a powerful tool for discovering customer needs and growth potential. By examining specific groups' behaviors, motivations, and frustrations within a target market, we can identify unfulfilled needs and turn them into a competitive advantage.
Brand attributes are characteristics that describe the intrinsic and extrinsic qualities of a brand. They reveal its personality, functionality, and physical traits through imagery, language, actions, and assumptions. Attributes are what allow us to identify brands.
A thorough competitive analysis is critical for any emerging or evolving business. This process identifies the strengths and weaknesses in a brand’s competitive landscape, allowing your company to better understand the market, target customers more effectively, and make intelligent decisions about how to grow your brand.